If there is a problem with any product purchased from www.brewdemon.com we will do everything we can to help resolve the situation. BrewDemon will cover all manufacturer defects at no cost to you up to 90 days after your purchase. Simply, give us a call at 800-372-BEER (2337) and we will work to resolve any problem. All returns must be sent to the main office along with a return authorization (RA) number given to you by us. Please do not send any item back to the shipment facility. BrewDemon cannot be responsible for any shipping or delivery issues that may occur after leaving our warehouse.